FAQs

What is the minimum number of packs I need to order?

Minimum order is 50 packs for cards beginning with product code XCOL and 200 packs for cards beginning with XGBC.

What are the order processing times?

We aim for you to receive a proof within 5 working days of placing an order. Turnaround time for orders is usually within 6 weeks of proof approval.

Will my charity's logo be printed on the packs?

Yes we can print your charity logo and information on the packs. Usually your logo will be printed in colour on the back of the pack and in black and white on the backing slip.

I would like to order mixed packs, is this possible?

We are able to produce mixed packs using bespoke designs and designs beginning with the product code XCOL.
Please contact us on 0191 284 6267 for more information and pricing.

What if I have a specific request?

We will always try our best to accommodate any specific requirements so please get in touch- our contact number is 0191 284 6267.

How much do you charge to deliver within the UK?

Up to 100 packs - £5 ex VAT
101-200 packs £10.00 ex VAT
201-300 packs £15.00 ex VAT
301-400 packs £20.00 ex VAT
401+ packs £25.00 ex VAT

How can I pay?

  • If you would like to pay by BACS, our Bank details are as follows:
    Account Number: 43806944 Sort Code: 40-34-18
  • To pay by cheque, please make it payable to Christmas Card Printers, write your invoice number on the back and post it to:
    First Floor, 105-107 High Street, Gosforth, Newcastle upon Tyne, NE3 1HA, United Kingdom
  • To pay by credit or debit card please phone us with the details on 0191 284 6267.  

What if there is an error with my order?

We will make every effort to ensure that the order supplied to you will be of satisfactory quality. If, once you have examined the order, you discover a defect in the quality you must inform us within 1 week of receiving the goods. If you notify us of a defect in the quality of your order we will replace the order free of charge.

Can I cancel my order?

You may cancel an order for personalised products at any time prior to proof approval. Once a proof has been approved we will authorise your product for production. If you wish to cancel an order after this you must inform us immediately to enable us to stop the personalisation process. We will then take all necessary steps to minimise any financial liability on your part, but we must emphasise that, once the personalisation process has started you will be liable to pay in full for any part of your order which has been personalised prior to your cancellation plus any reasonable administrative or delivery costs incurred by us as a result of the cancellation.

 
 
 
 
 
 
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